Do you have strong knowledge of a levels of dispensing and looking for something different?
Are you a strong communicator?
If you answered yes to both these questions, then read on.
*APPLICANTS MUST HAVE FULL KNOWLEDGE OF DISPENSING TO ALL LEVELS.
This role is not in an opticians and is office based to work in a team in the Customer Service Department of the leading glazing manufacturer in the West Midlands.
Main Function;
To provide a full service by providing both product and service information and resolving all issues in a timely and effective way.
Main Tasks and Responsibilities
” To resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, all in a timely manner
” To fully resolve customer order queries by taking / making calls
” To fully resolve all presented queries in a timely, accurate and consistent manner,
” To ensure that all Customer Services KPI are met on a daily basis
” To liaise with other colleagues to gain information to offer relevant recommendations to the practice to prevent order delays / cancellations
” To ensure that the information given from the company MI system is interpreted & used to give the correct information.
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